These General Terms & Conditions apply only to our offices in Sweden. For information applicable in our other countries, please visit our webpage.
These conditions are applicable to all services that Comet Consular Services AB (referred to below as ”the Company”) provides unless something else is specifically agreed upon in writing between the Company and the client. These conditions comprehensively regulate the Company’s liability in the execution of the Company’s services.
Limitations of the Company’s Liability
Liability for Delays and Errors
The Company is liable, with the limitations stated below, for delays and errors that occur due to the Company’s negligence. If the Company does not execute the service within the proper time or if there are defects in the services executed, the client, in the event of the Company’s negligence, may demand rectification, price deductions or cancellation. In the event of errors in the executed services the client shall, however, always give the Company the possibility, within a reasonable amount of time, to rectify the error before another sanction is demanded Cancellation of an ordered service may occur only if the delay or error is of significant importance for the client and the Company has realized or must realize this.
The Company is not liable in any case for delays or errors that are due to embassies, consulates, authorities, transports or another third party. This also applies to third parties engaged or recommended by the Company.
The Company is liable, with the limitations stated below, for damage to, or loss of documents that are due to the Company’s negligence. The Company is liable, in the event of the Company’s negligence, for damage to or loss of documents that the client has entrusted to the Company. Documents refer to passports, visas, export documents and other similar documentation. In the event of the stated damage or loss, the Company agrees to compensate for the client’s direct costs for rectifying such damage or for the replacement of the lost documents. However, the Company’s total liability is limited to SEK 5000 (five thousand kronor) per assignment.
The Company is not liable in any case for damage to or loss of documents that concern the embassies, consulates, authorities, transporters or other third party. This also applies to third parties engaged or recommended by the Company.
The Company is not liable for indirect damage in any case. Indirect damage refers to lost trading profits, lost income, damage as a result of services not being able to be rendered, breach of contract in other agreements, damages of a nonprofit nature and other similar damage.
If the client wants to present demands for liability against the Company, he/she shall inform the Company in writing of this not later than two (2) weeks after the Company should have completed the contracted service. If the claim is not made within the prescribed time or the prescribed manner, the client loses the right to present a claim for liability to the Company.
Unless otherwise agreed upon between the Company and the client, payment in full is to be made in advance. Payment against invoice may be agreed upon after due investigation into credit rating has been undertaken. If payment has not been made in full by the due date the Company is entitled to make additional charges to cover payment reminders and penal interest on arrears of payment as regulated by law.
Governing Law and Dispute Resolution
These General Terms and Conditions are governed by Swedish law. The District Court of Stockholm, as the court of first instance, shall have jurisdiction to settle any disputes which may arise out of or in connection with these
Sveavägen 166, 7tr
104 32 Stockholm
Office hours: 08.00-16.00
Office open for clients: 08.30-15.30
Skårs Led 3
402 26 Gothenburg
Office hours: 08.00-16.00
Office open for clients: 13.00-15.30
Closed 12:00 – 12:30
Office open for clients: 08.30-15.00
Office hours: 08.30-16.00
Office open for clients: 09.00-15.30
P.O. Box 32,
Office hours: 09.00-16.00
Office open for clients: By appointment
Comet Duty Phone
We offer urgent assistance regarding ongoing orders during weekends and Nordic holidays, in hours 8:30 – 17:00.